3/29/05 | Tim Horton’s
[ Currently Eating: Coffee ]
It’s nice to see other people talking about Cheap Eats. Matt Helms from the Detroit Free Press wrote a short piece on the Tim Horton’s doughnut and fast food chain. This must be another one of those East Coast things (akin to something like the love for Dunkin’ Donuts that I experienced in Boston) because I’ve never heard of Tim Horton’s. It seems as if the chain is actually part of Wendy’s International Inc. and there are currently over 500 locations, though none near me.
Matt writes:
THE TAB: My lunch combo was $5.57 with tax, and the doughnut added another 69 cents to the bill.
Lunch and sandwich combos range from $2.85 for soup, a doughnut and coffee to $7.15 for a large soup, sandwich and beverage. Neither includes tax.
A lot of doughnut shop lunchette places have truly cruddy food. But I guess some bargains can be had. $2.85 for the soup, doughnut and coffee seems nearly low enough to qualify for Cheap Eats, and $5.57 for a soup and sandwich combo seems to be right about in the middle range. The soup tends to jack up the price of these combos… I think any time you get soup out somewhere you’re basically getting ripped, so it’d better be some damn good soup. I’d also want to taste the sandwiches to check the quality.
One good thing is it seems that these Tim Horton’s are open 24 hours and plus you can drive-thru. If you get the late night munchies, this might be a better deal over a place like Denny’s…
Cheap Eats Score: 5/10
Source:
Detriot Free Press
CHEAP EATS: Skip the doughnuts; have lunch
March 30th, 2005 at 11:01 am
Tim Hortons is a chain of Donut shops started in Canada by Tim Horton (NHL star for the Toronto Mple leafs). Go in and ask for a double double eh?
March 30th, 2005 at 1:04 pm
Hehe, I suspected that it might be related to some Canuckian hockey madness. I’ll have to visit a Horton’s one of these days. Now if only there would be a real hockey season sometime soon…
April 19th, 2005 at 3:02 pm
timmy’s is definatly part of being canadian ; ). on my university campus alone, there are something like 17 tim hortons. practically every third street corner has one, in ontario. check the blood of any random uni student here during exam time, and you are sure to find that it contains an astronomical amt of timmy’s caffeine. they really do make good good fresh coffee for an affordable price.
April 20th, 2005 at 9:00 am
Damn, I will have to check out Horton’s then next time I’m in Canada. Which could easily be never; I think I’ve used up my “vacations to Canada in one lifetime” already… i was just in Vancouver about 5 years ago.
April 29th, 2005 at 12:31 pm
When Wendy’s bought it’s share of Tim Horton’s, a number of Wendy’s stores in Columbus, OH were split to accomodate a Tim Hortons portion. Kinda like the Taco Bell / Long John Silver’s splits that are starting to pop up.
April 29th, 2005 at 12:39 pm
That’s pretty cool. I always see the Taco Bell / Pizza Hut combos where I am. They have many Wendy’s near me, but no sign of Tim Horton’s. I guess I will have to wait until the West Coast is cool enough to have it!
April 29th, 2005 at 5:21 pm
She’s not kidding about that every corner thing - I’m from WV and we have our share of places like Micky D’s, but wow! My sis lives on Yonge St. in Ontario and there is LITERALLY a Tim’s on 3 blocks in a row! My sis and her hubby don’t go out without stopping at one. But their coffee is excellent!
April 29th, 2005 at 6:12 pm
haven’t been to Canada in a while, then its time to check out a Tim Hortons in the best country in the world, Canada! go to Vancouver or Calgary and have a lunch on the cheap. US dollar goes further!
sit outside with a double,double and enjoy our beautiful West, & just think you won’t have to listen to your stupid President talking about starting Wars or threatening other countries! Just relax! sip,sip, Ha!
August 29th, 2005 at 3:52 pm
My comment to Tim Horton’s is this, one day this summer my nephew and I wanted an ice cappucino really badly and to our dissappointment we had to go to three differennt Tim’s to find a machine that worked. Also this past weekend we went to a drive through Tim’s that was connected to a gas station and asked for peach drink timmy’s brand and two ice cappucino’s. As we met the window the women said the cappucino is really runny do you want it and also she said you have to purchase the peach drink inside. So once again no cappucino and when we pulled around to the store of the gas station there was no peach drink to be found. If it weren’t for the great tasting coffee I probably wouldn’t return there.
October 17th, 2005 at 1:14 am
It isn’t worth working at Tim Hotens because they like to play with your mind and give you less days to work and councle your shifts on you. That is what is happening to me right now.
October 17th, 2005 at 10:30 am
i f^*kin hate that store
October 17th, 2005 at 11:39 pm
Joanne, Tim, Amanda - Yeah there seems to be some really strong opinion about Tim Hortons. It’s a trip, because it doesn’t exist over here. I only wrote about it because I have my google news set to pull in anything that has “Cheap Eats” in it.
But I’d guess people dissing on hortons, it’s the same as the Starbucks wars. Not to drag another coffee place into the mess… =)
October 25th, 2005 at 12:19 am
There is a Timmy’s everywhere over here an hour and a half east of Van, BC, and there are 5 around here, very good coffee and long lineups at 8am, great coffee and good toasted cinnamon raisin bagels
October 25th, 2005 at 9:13 am
tom hortons sucks. my son got diabetes anddiedfrom tim hortons! goto hell timmies!!!!!
October 29th, 2005 at 8:46 pm
I’m from a small city of about 70 000 people and we have over 30 timmy’s locations. That is one for every 2300 people! Crazy! Anywho, I also happen to be employed at one of these fabulous establishments and I can say from personal experience that the coffee is always fresh and the food is amazing and totally cheap! Amazing atmosphere at every Tim’s I’ve been to…..and let me tell you….I’ve been to many. Only complaint is from the ones in Calgary. I received poor customer service each time. Guess the west just can’t compete with the east
October 31st, 2005 at 6:10 pm
Tim Hortons, would you please send me your email address, I have a thank you leter I have written in ‘Word’ and would like to forward it to you as an attachment. I want to thank you for the Rembrance Day placemats you have in your Canadian Stores.
Lest we forget!
November 1st, 2005 at 12:37 pm
carol - i must be blind because when i went to visit Canada 4 years ago I didn’t see any Horton’s around. Maybe they were disguised. =)
saydee - nice…
I Love Tim’s - That is a really scary ratio… almost near the Starbucks ratio in some areas over here.
Carolyn - I wonder if I should write to Tim Horton’s one of these days and interview him with questions submitted by readers…
November 2nd, 2005 at 8:57 am
Wendy’s International is planning to divest itself of Tim Horton’s: http://www.forbes.com/associatedpress/feeds/ap/2005/07/29/ap2164568.html
November 10th, 2005 at 3:32 pm
i love tim horton’s. i love their little donuts (donut holes) called TIM BITS. oh my. i can eat a huge box of those, AND they are cheap! go for the cake donut type, with the plain glaze. ooh…i need to drive to canada - only 5 hrs away to get a TH fix….;)
November 10th, 2005 at 4:58 pm
dick - that’s interesting that they’re doing that. Is TH not doing as well for them?
jessie - Tim Bits… that’s great! And for me it is only a thousand mile or so drive to get to the nearest one, at least I think so. =)
November 11th, 2005 at 2:21 pm
At least Tim’s employee are required to wear hair nets, it shows they care about the quality of the product given to a customer. I think it is gross that places like McDonalds don’t wear them, having people you don’t know draping their hair over your lunch. Yummy…….
November 11th, 2005 at 5:21 pm
timmysgirl - Funny you mention that, I have found hair in my McDonalds food before… only reason I didn’t complain is I thought it might be my own, hehe.
November 19th, 2005 at 8:05 pm
Yeah I’m also glad we wear hairnets…I go to places like McDonald’s and walk out after seeing girls with long hair in the kitchen. Even worse, Wendy’s where their managers do not even wear visors or hats or wear their hair up. It definitely turns me away.
November 22nd, 2005 at 8:02 pm
Tim Hortons is litterally bigger than McDonalds in Canada. There are somewhere around 2,500 stores in Canada, and a population of only 30 Million. Basically anywhere you go in Canada, you can find a Tim Hortons. They are opening new stores in the US, mainly in the North East. Try it out. you will probably like it. It is growing like crazy in the US.
November 22nd, 2005 at 8:04 pm
Just noticed another comment asking if Tim Hortons is doing well for Wendys, from what I have read, Tim Hortons accounts for 25% of Wendys Canada’s Sales and 50% of it’s profits.
November 22nd, 2005 at 9:07 pm
ryan - Yes I would definitely try it out… if only they would start opening some up over here on the West Coast! I would like to see some of those over here as opposed to more Starbucks.
November 28th, 2005 at 6:11 am
I live right across the STREET from a Timmies!! I was getting pretty addicted to the stuff, but am getting somewhat annoyed these days. It’s bad enough, I pay 1.20 for a cuppa coffee, but seems like lately when I buy a cup to go, it is always filled only partially. A good half inch sits empty at the top. So essentially I am not getting a full cup. I have tried to find a website that is Canadian - not Rochester NY based, so that I can lodge a complaint, but after searching for a site for 15 minutes - I give up! I tried using the store locator in the Rochester site, where it asked for my postal code, but it was unsuccessful too! While I am here ranting, might as well put the other thing that I detest about Tim’s too! Be careful ordering sandwiches or bagels there! (I have seen this at MANY of their stores!) They will serve people at the cash counter, handle handfuls of change, which we all know is loaded with germs, then they will run over to the area where they prepare sandwiches & bagels. They don’t wash their hands, then reach into a bin & grab A SINGLE rubber glove, handling it with BOTH dirty hands, trying to sort out which end is which - getting it dirty before they even put it on. Then they make your sandwich with a dirty glove. What is the POINT of using a glove at all?? I watched a guy once use ONE glove to prepare my bagel, and after he cut it, he used BOTH hands, one gloved, one not - to move it from the cutting board onto the waxed paper. I just watched & waited, knowing full well that bagel was NOT going home with me. He had just been at the cash too. He brought it over & I made a bit of a stink. I told him the bagel was for my daughters lunch the next day & if he thought I was gonna feed it to my kid after all those germs & microbes multiplied overnight, he was dreaming! It was a cold/flu season too! So I said, “Now let’s do this again & THIS TIME, YOU KNOW I am watching again.” So a girl came over & said she would take over. And she did the job right.
IMHO, I think the money handlers & the food preppers, SHOULD NOT be in the SAME AREAS of the store!!
Anyone else???
There… (sigh… nothing changes, nothing changes…) If anyone knows of the CANADIAN site, even BETTER, in ONTARIO, where I could actually complain and maybe get somewhere, please post it here!! I feel better….
Thanks!
Deana
December 3rd, 2005 at 5:01 pm
well deana, if you were to click on timhortons.com and would click the contact us butto on top you would find the following information
Head Office
874 Sinclair Road
Oakville, ON L6K 2Y1
Tel: (905) 845-6511
Fax: (905) 845-0265
canadian address, ontario area code.
have a good day, and you gotta love timmy’s
December 12th, 2005 at 7:25 pm
Everyone should really try the chocolate snowflake donuts…they are delicious! They go especially well with a café mocha. Just about the perfect winter treat. Oh dear, I’m starting to sound like a commercial but they are just that good!
December 13th, 2005 at 5:07 pm
Mmmm you gotta love Timmy’s, I’m actually heading out to one about 2 steps away from me apartment, I live on Yonge st, and this one just opened up. I got there to study quite a bit, especially b/c its exam time. The atmosphere is pretty relaxing, and the coffee keeps flowing. It’s wonderful.
December 14th, 2005 at 2:24 pm
I work at a local tim hortons in Ontario (the GTA region) and just wanted to clear a few things up. First, someone mentioned that a bagel was prepared by someone at the cash. The person was definately at fault for not wearing two gloves, however, you do need to realize that a lot more happens before you get there. Ie: the preparation of the food behind the scenes (egg salad, chicken salad, tuna salad are all made in the back of the house). As far as someone said a manager was not wearing a visor, they are at fault. You do need to remember that we work for a fast food company, keyword-fast. Our goal is to get you in and out of there as quickly as we can. We have a timer on the drivethru a list of how long the order process should take. It states that the greeting should take 5-8 seconds, the order 15-30 seconds, and the total time to process the car is under 2.5 minutes (processing the car means clearing the 3 cars ahead of it first)
December 19th, 2005 at 6:11 pm
I actually did not say a manager at Tim’s wasn’t wearing a visor….it was a manager at Wendy’s. As for the person not wearing two gloves, wearing gloves wouldn’t even matter that much if they had washed their hands first. Washing your hands is an essential part of food service and this person did not. Money is really dirty and that dirt would then be on that person’s hands. Would you want to eat a bagel that person had touched? I wouldn’t.
December 24th, 2005 at 6:41 am
Serving Sizes
wheeere can i find out the coffee serving sizes? I just need to know how many ounces in a small, medium, large and extra large coffee and how many ounces in a large iced cappucino………..and i can’t find this information anywhere!!!! And yes I even tried calling the company where you have to leave a message and guess what……..no one called me back…….what a suprise.
January 5th, 2006 at 8:25 pm
To Nakitah: Try just going into a store and asking….the number of ounces in the coffees are written on the lids. And the number of ounces in an iced capp are written on the box that the cups come in and it would be easy for a staff member to check that for you.
January 14th, 2006 at 9:18 pm
First, of all, I’d like to thank all the Tim Horton’s customers that come in and say thank you and don’t make a big deal out of everything. I work at Tim Hortons as well, but on a highway. First of all,
Coffe Not Full Enough Drinkers
If your coffee is half-an-inch below the top, that’s more than you are supposed to get. Tim Horton’s employees are supposed to fill it up a whole inch below, so you’re getting more than you are supposed to.
“Germ-Infested Bagels”
It was his fault he wasn’t wearing the other glove, but you didn’t have to tell him to remake it AFTER he was done. When I work on a regular day at Tim Hortons, I’d say I have to serve thousands of customers, and most of them are nasty dirty scum-sucking truckers who throw the money on the counter and yell out, “Large Double Double!” and don’t even say please. You are just making their days even more stressful. Most people that go to Tim Hortons are coffee-gulping losers who are dying for caffiene. It’s pathetic. Also, how do you expect us to keep the money-handlers away from the sandwich and bagel makers? Whatever.
Half-Sandwich Eaters
Also, for the people who come in, eat half of the sandwich and expect us to take your half-eaten germ-infested sandwich and make you a brand new one, every time that happens, you’re not allowed to get new sandwiches. But, alas, the employees make you a new one, with the risk of getting in big trouble, because they want to shut your face up.
50 dollar billers
If you come in, order one coffee and hand us a 50 dollar bill, we have a right to get mad. I know you want to “break it up” but god, it’s really annoying. Everytime that happens, I have to get a manager to look at it. Of Course there is never a manager around, though. It’s acceptable if you come in and only have a 50 dollar bill, but if you have 20 fives in your wallet, use that. Please.
Credit Cards
If you come in and order food and coffee worth 100 dollars, please don’t all of a sudden whip out your damn credit card. There’s a sign right above you thick-skulled head that says “Only Cash”.
60-year-old grumps
I’ve been working at Tim Hortons for a while now, and I’ve notices that all the rich old men are so angry! Ok, every single day, if I make a little mistake they start screaming and spitting everywhere because we didn’t have soup at 9′o clock in the morning. Why don’t you just stop taking the pills, do yourself a favour and rest in peace.
Truckers
I’ve left a special place for you guys. I know that you have a tight schedule, and need your coffee.. NOW.. that doesn’t mean you have to mentally abuse the employees and treat them like pieces of garbage. We work for minimum wage. We have horrible management. We stand on our feet for 9 hours, with a measly half-hour-break, and a ten-minute if the manager if feeling happy that particular day. Just remember that we are making your coffee, and personally, to every trucker that has treated me like garbage, has got a huge whad of spit in their coffees.
Just to let you know that employees are people too and I’m sick of it.
January 23rd, 2006 at 2:11 pm
Who is the manager of the head office at tim hortons in oakville
January 24th, 2006 at 10:01 pm
To CaffeineHigh:
Spitting in someone’s coffee is unbelievably disgusting and I hope you get fired for it. If someone gives you a 50 dollar bill, just suck it up and break it. And the person who asked the guy to remake their bagel had EVERY right to do so. Would you eat a bagel that someone had just made with their bare, dirty hands? I certainly woudn’t. And as far as the coffee not full enough, I don’t know who trained you but it is supposed to be filled to the little indent in the cup which is about a centimeter down, NOT an inch. Maybe you should take some time off and rethink your attitude, and maybe the customers won’t be so rude. Have a great day =)
February 7th, 2006 at 7:12 am
To the worker, Caffeinehigh who spits in the coffee, and Lord knows what else. If you are that bitchy & abusive at work, I suspect that’s why you work for minimum wage. You deserve it. As for my speaking up AFTER the dude made my germ infested bagel, what am I teaching him by calling him on it as he is doing it? I feel like I taught him a lesson by waiting; he was embarrassed by it & it did waste some time. In doing this, my hope was that management would note how long it took him to process my order & he’d perhaps be called on that; in future he would feel that it was far better to just do the job right in the first place than to merely have it pointed out by the customer.
Also Caffeinehigh, you mentioned people who eat half the sandwich before ordering you to take it back and make another - you never said why they do this… Is it because they discovered your huge wad of spit in there? Lord, just knowing this makes me not wanna ever go back to Tim’s! Thank God there’s only one of you - there’s a good chance you have never served me! BTW, I treat all service workers with respect & dignity so long as it is delivered up first.
I have also noticed lately that when I order a bagel with cream cheese there, it seems that all they do anymore is wave the cream cheese over the bagel, it is spread so thin! I have to choke it down as it is so dry. I don’t think I will be ordering them anymore, as this seems to be the norm at most Tim’s I go to anymore. My guess is that they must have all been ordered to cut back; less full cups of coffee, barely any cream cheese on the bagels, and Lord knows what else they have cut back on. Perhaps they could save some money if they would not sugar my coffee when I ask only for milk in it!
February 8th, 2006 at 11:24 am
This is in response to CaffieneHigh. It is very clear to me that you should not be working with the public. Your attitude toward the general public is horrible. You really should find employement elsewhere hun.
Working with the public takes a special type of person, one that is none judgemental cause afterall, who makes you judge jury and convictioner? Regardless of these people than come into “your” Tim Horton’s, you are in the wrong place not them.
I have worked in the service industry all my life, and yet true, people don’t always treat you the way they should. If you gets to you then perhaps you need to leave that enviorment? Take responsiblity I say, find new employement !
February 9th, 2006 at 2:28 pm
CaffieneHigh actually hit on a lot of key points. Though his attitude with regard to the subject is lacking. He really needs to realise that spitting in anybody’s food is totally and completely unacceptable.
Tim Hortons is so popular, working in one is, well, the hardest work I’ve ever done.
In most buisnesses, when you work harder, you can often get a break. You work through the line and deal with all the customers you are likely to have for a good while. At Tim Hortons for nearly the full 8 hours of the morning shift, you will have do deal with a line that snakes around the store and to the door. At this point, people stop comming because the line’s so long. When you work harder, the line doesn’t get shorter, people just become slightly less angry. Slightly.
When you come in to a Tim Hortons, you should try to remember that these people woke up anywhere between 4am and 7am to work like a dog for minimum wage. Even if they aren’t very good at their job, remember that.
If you make your order, and they ask you to repeat it, or have trouble hearing you, please don’t take it personally. Many people who order have thick accents and can be very upset if they are not understood the first time. Even if you speak perfect english, coffee machines, fridges, sinks, dishwashers and other random chinking, buzzing and talking makes it very hard to hear orders.
Also, if you wait until the bagel is finished to ‘teach them a lesson’, you’re not doing anything positive. You’re just making all the people behind you wait longer. More than likely, they’ll have to cut and toast a new bagel. While it is toasting, they’ll move on to the next person’s order before returning to yours. Really all that happens is you make everyone wait including yourself. All just to ‘teach them a lesson’. Every second counts to them and you don’t teach any special lession by annoying everyone. They always try to do things quickly and efficiently to minimise the number of angry customers they have to deal with.
The fact is, people who come to Tim Hortons, whether they are on the staff or the customer side (I’ve been on both sides and I’ve seen the best and the worst of both worlds) have to deal with tired, frustrated people who’ve spent a long time waiting or working.
There’s no need to start yelling at the staff. If they got your order wrong, they’ll probably replace it if you ask (for that, go after the runner who made it… if it was their mistake, they’ll fix it, and if it was the cashier’s mistake, they’ll deal with it after the current customer).
To complaints about people being stingy with cream cheese:
Every Tim Hortons is run by different people with different employees. Every bagel is made by a different employee. When I’ve ordered, I’ve had bagels that was mostly made of cream cheese, one that had almost none and everything in between. If you ask them for something reasonable like “could I have a little more?” or “could you just use a little bit?”. People get upset if we use too much too, especially if they’re watching their weight. If you ask them nicely while they are still doing it, you’ll have a VERY good chance that they’ll honour your request. There’s a chance even if it’s something that’s not supposed to be allowed, like you forgot to ask for tomatoes on your bagel (which costs extra)… They might just give it to you so you don’t have to go back and waste everyone’s time over $0.40.
Just try to be understanding.
February 11th, 2006 at 1:23 pm
I have just sent a complaint e-amil to
..above Minimun wage..its @#$%!…FIRST they raised the food prices…and when new minimum wage went to $7.75…im working my ass off for $7.80/hour. but @#$%! I have been working there for a full year and half!!!..@#$%!..
i recomend you all out there to also send complaint e-mails to them
February 12th, 2006 at 4:21 pm
Hey this is in response to CaffieneHigh.
I work on a highway at Tim Hortons as well, but you don’t need to make such a big deal out of it. I work on Highway 401 in Ingersoll, Ontario, and there is thousands of people coming through there each day.
You obviously don’t have enough willpower, determination or respect for people to work at Tim Hortons. People are annoying and mean to me, too, but I just resolve the problem and get on with my day. This job is just too fast-paced and “hard” for you. I get 75 tips a week working there because I try hard and am nice.
My advice is to go to a slower job, like Mr. Sub or something, and not on a highway.
A lot of people would really like to have your job and you don’t deserve the opportunity.
February 14th, 2006 at 1:35 pm
also I only get 7.25 an hour
February 16th, 2006 at 3:31 pm
I work at a tim hortons we are completly understaffed underpaid and we go through hell and back for basically min wage not even allowed to book off sick days or if we do get into trouble for it heaven forbide we get sick but besides the fact we do have fun if it wasnt for our regulars we would be lost thank you timmies addicts!!!! you make the job worthwhile
February 16th, 2006 at 3:40 pm
my management stincks if they new how to do there job it would make my job easier, the customers are rude annoying and sometimes quite abnoxious NO i do not go to work to get hit on! we never have enough staff I mean I can go on for hours but I wont because in spite of it all I like working for Tim Hortons!!!
February 27th, 2006 at 1:00 am
I worked at Tim Horton’s for over a year when I was 17 in order to save money for university. The regular customers made it tolerable but boy, the rest of it was awful.
1. Underpaid and overworked.
2. I worked there during the transition from freshly baked goods to their current, mass produced and thawed at each store goods. I had to take the brunt of people’s complaints as though it was my fault it was no longer fresh.
3. Having to listen to people who LOVED Tim’s because “it’s so Canadian”. It’s a US company marketing to you with “we’re Canadian” advertising! I know we’re a trusting bunch but don’t be that gullible. If you are truly proud of being Canadian, go support a local coffee shop that likely has better food, pays their workers more and isn’t AMERICAN. There is an AMAZING local bakery near my house. Yesterday I got a medium (REAL) cappuchino, a strawberry flan, and a turkey melt sandwich. The total came to 5 bucks and change! Affordable and so delicious.
March 6th, 2006 at 9:53 pm
Wow! I was wondering if I was the only one who was so bitter about being employed by TH. Can you believe I’v worked there for 8 years. I unlike others am paid well, but had to be there this long to be, and at times still think I’m not paid enough. Management stinks. There is nothing more important to my manager/owner than being right. Even though he knows very little about the job that I do every day. I was actually in management at one point, and, would not return because ethics are none existant. Open door policy? whats that? I could not continue to be expected to go along with all the hypocritical rules. Do as I say, not as I do. 4 managers and all give you a differents answer. Nearly 20 discs to watch for training and mostly outdated. So much confusion. Also for you individuals out there that talk to your banker with courtesy and kindness, then go to spend your 20 at a restraunt like Tim Hortons, and don’t look us in the eye when you order, don’t smile back, don’t give us any acknowledgement whatsoever, how would you feel. This is so frustrating and degrading. Also to customers please tell us how you want things, if we decided on all the details of your coffee and meal you probably wouldn’t like it. 6 sugar 6 cream, BLT on a cinnamon raisin bagel, how would you like every kind of sauce we have on that today, and I’ll save myself the time of wrapping it up later by typing in you want it to go now. Wether your going or staying because you didn’t say so. At least youd be happy for a short time because I did’nt ask any annoying questions. I’m just being honest guys, I like to be nice and charming, but some times it is so hard, because it seems as though customers don’t even realize that we’re people, not robots. Once in a while I catch myself as a customer, and realize how annoying my requests must be, and stop for a second to put myself in there shoes. Also please try to recognize situations where the employee infront of you has nothing to do with the problem, and then who you should maybe go to or speak to instead. TH is just as much at fault for our customers failure to recognize us as individuals. They dress us in drab clothing, one set of earings, hairnet, visor, belt, minimal makeup, black shoes, nametag(as if anyone notices, unless they have a complaint), and its check your personality at the door on your way in because you are here to follow the hundreds of guidelines we have sort of laid out for you in about three different ways, depending on which manager is on. I hope head office visits this website. Do you care. I had a friend who put it perfectly once. He’d worked at several different franchised from hotels to restraunts, and he said he’d never work for one again, because management is too concerned about taking care of their bottom line. He believes, and I fully agree,”If you take care of your employees, then your employees will take care of your bottom line” I could really go on and on. I’m actually looking forward to a reply. See what some others have to say about my testimonial. I don’t spit in peoples food!!